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Return & Exchanges
Customers may apply for a return or exchange within 30 days after receiving product(s). Refunds will be made by the same method you used to pay.
Please note: items marked “Final Sale” cannot be returned/exchanged.
Sale and promotional items are excluded and remain subject to our regular return/exchange policy.
CANCELLATION
We accept order cancellations before product processing. If the order is cancelled by that time, you will get a full refund.
If the product has already been shipped out, we will unfortunately be unable to cancel the order.
RETURNS & REFUNDS
We know sometimes things don’t fit, match, or spark joy, and that’s okay, babe.
You’ve got 30 days from your purchase to return your goodies. After that, they’re officially yours (and we hope you’re loving them!).
To be accepted, your items must be:
👙 Unworn
💦 Unwashed
🌸 Odor-free
🏷️ With tags attached & original packaging included
Pop your original packing slip inside and write your order number outside the box, that helps us process it faster than you can say “oops, I ordered the wrong size.”
Once we get your return, we’ll inspect it and email you an update:
✨ Approved? Refund on the way to your original payment method.
💔 Not approved? We’ll let you know why and what to do next.
We can only accept returns/exchanges from the country to which an order was originally shipped, for example, orders delivered to the US must be returned from the US
Customised items cannot be returned.
The return/exchange is unfortunately not free of charge (import and shipping fees will be charged at your own expense).
For hygiene reasons, underwear briefs, certain jewellery, make-up and skincare products cannot be returned. Swimwear briefs and swimsuits can only be returned if the sanitary liner strip is intact.
Naturally any faulty items can be returned.
We reserve the right not to accept any return/exchange if the product shows signs of wear or has been used or altered from its original condition.
You will be informed if we propose to reject your refund/exchange; you may choose to have the product sent back to you at your own expense.
HOW TO RETURN AN ITEM OR AN ENTIRE ORDER?
Step 1: Please contact our Customer service team to start the return process with the following information:
Order number
Proof of purchase
Video or photo of the faulty product
Step 2: Insert your receipt, along with the items, back into the original packaging.
Step 3: Fill out all three copies of the Returns Pro-Forma Invoice Form. Insert all copies in the transparent envelope and attach it to the package without closing it. These documents are required for customs, so please be sure to complete all 3 copies.
Step 4: Turn package over to the courier, after the courier has checked the return shipment, please close the package securely.
REFUND
In case of a return, your refund will be credited to the original payment method. Shipping costs will not be refunded by您的店铺名称（e.g. , shoplus） in case of returns.
Once your package reaches us, please allow 7-14 business days (depending on peak times) for your return to be processed. If your return does not meet the conditions listed, the package will be sent back to you at your own expense. When your return has been accepted, your refund will be issued and you will receive a confirmation email.
RETURN/EXCHANGE ADDRESS
商家地址：
We’re available to support you via，Email: linx58216@gmail.com
We strive to respond to your questions within 24 hours .
Customer service chat hours:Monday - Friday : 8am - 18pm EST
PRIVACY
We take your privacy as seriously as we take our lingerie game, with passion, precision, and a touch of drama.
Here’s everything you need to know about what we collect, how we use it, and how we keep it safe (spoiler: very safe).
